Update: The company has also offered a response on the blue
tint issue, effectively saying that's not much of a problem. Basically,
Google says the tint is inherent in the display, and can only be seen
when the device is held at a specific angle.
Here's what a Google employee said:
Original story follows:
Google has come out with an official response on some of the major Pixel 2 screen issues that came to light recently. Talking about the screen burn-in problem - which is referred to as differential aging by the company - the search giant says the decay characteristics of the Pixel 2 XL display "are similar to OLED panels used in comparable products."
Google also says their investigations into the burn-in issue revealed
that "the differential aging is in line with that of other premium
smartphones and should not affect the normal, day-to-day user experience
of the Pixel 2 XL."
The firm, however, said updates that will be pushed out in near
future will further optimize the software that's used to to safeguard
the user experience and maximize the life of the OLED display.
On the issue of color saturation (there were reports that the display
is not as vibrant as other phones), the company says there's already an
option in Pixel 2 phones to boost colors by 10% for a more vivid look.
In addition, a new software update - coming in next few weeks - will add
a new mode for more saturated colors.
Lastly, Google has also extended the warranty on Pixel 2 smartphones
(both new and existing) to two years. "To give users peace of mind,
every Pixel 2 and Pixel 2 XL will now come with a 2-year warranty
worldwide," the company says. The length of the Preferred Care program,
however, hasn't been extended.
For those of you who are interested in knowing more about the Pixel 2
display, Google has published a detailed post related to that. Head to
the Source 2 link below to access it.
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